Call Center | Outbound Call Center | Dedicated
Call Center Services | Professional
Dispatch Services | Survey & Customer
Contact | Virtual Receptionist | Event
Registration | Order
Taking | Auto Secretary
Your customers are integral
to your success and each of their incoming calls is vital.
They need to connect to your organization and your services
when they call and you need to be accessible. What happens
when they call all at once, after hours or very seldom
and need a live human being to answer the call? That is
where Aamcom comes in. These calls can be answered by us
if you are understaffed, out of the office or during a
promotion with the phones ringing off the hook. We are
always ready to answer the call anytime and on your behalf
ensuring we get the response you need.
How: You simply add in our number
as another extension or forward your line to us and we can dispatch
your special technicians, notify management in special circumstances
or simply relay the caller or message to you. We can even access
your customer network and verify account information. Contact us
to learn more.
You need to verify the
contact information of your past clients and also need
to contact your potential new customers to let them know
you are ready for their business. You have a phone book
ready to go but you have to attend to your normal business
duties. Aamcom can help contact your clients and verify
their information and engage new customers to use your
services. We will make calls on your behalf on or off site
and confirm and deliver the information you need. We can
provide the leads you need to grow your business.
Call Center Services
You have a variety of calls coming in to your
business and have staff and call volume fluctuations. You want
to maintain the service level your customers expect and need backup
when the call load spikes. Aamcom can back up your call center
in seconds and allow you to operate at the required service level.
Just forward your lines to Aamcom during staff meetings or when
you are short of operators and we can answer the calls and provide
the requested information. We allow your business to function when
you can’t get to all of the calls and we answer on your behalf
as your customers expect.
It’s late; all of
your employees are home and probably sleeping. Most of
your clients operations may be churning along third shift
as usual. But something happens and they need to get a
hold of the right division of your organization and get
the correct technician to their trouble, immediately. Rather
than calling every number in the directory, they can simply
call your company maintenance line that Aamcom can answer,
detail the issues and dispatch the proper technician in
minutes. Your customer’s headache is shrinking, your
tech is on the way and you can sleep soundly knowing Aamcom
is taking the calls!
Survey & Customer
Want to know how your clients perceive your service?
Want to get updated information from your old clients? Get a crystal
ball or have Aamcom contact anyone you wish. We call on your behalf
to inquire and check on their level of satisfaction and/or update
the records. There is a difference between guessing and actually
knowing how your clients feel about you and Aamcom can be your
crystal ball if you need.
Home offices for you and
your employees? And are you scattered throughout the region
as well? How does anyone get a hold of this virtual office?
Aamcom can provide a live agent who can answer and transfer
calls for your business. Your clients will not know the
difference and you can trust they are being taken care
of by a skilled live agent.
Organizing a large regional or national event?
Need operators to answer the calls when there are issues or questions?
Aamcom can provide the online registration and back it up with
live operators. Or if you wanted to do it old school, Aamcom can
do everything over the phone if you desire.
Testing out new products, not sure if they will
be successful? Well, Aamcom can provide simple order entry and
take payments for your company. We can assist your company in taking
new product orders and allow your organization to focus on the
Auto secretary is a service that will
answer your calls immediately without any hold time
- Allows your incoming callers to reply to a basic 10 question template that you can customize to suit your business needs
- These calls are then distributed to a live-operator for emergency dispatching, or can be held as a routine voice message
- Dispatching can be accomplished via text-to-cell, E-mail, Alpha Page, Numeric Page, and SMS (Short Message Service) which is a text messaging service componenet of the phone, web or mobile communication systems
- We also give you the capability to update your On-Call Schedules 24/7 either by web or by phone