When Technology Causes Problems

"The solution, say customer-service experts, is the human touch. Too often, companies abandon service workers altogether, or dramatically reduce their role, when installing automated systems. Companies must ensure that employees monitor and regularly update the technology to weed out glitches, keep the systems running smoothly and gauge customer satisfaction, the experts warn. Otherwise, frustrated customers may take their business elsewhere."

WSJ, October 2006

Who We Are

Aamcom has provided call center answering services ever since 1951. We are an organization that enables our employees and other businesses to become more successful and we accept nothing less than the best performance.

Join Our Team!

Aamcom is a successful organization that works cohesively to deliver quality service every minute of every day. It is a top down organization with the customers and their clients at the top supported by dedicated management and operators. We are a small business and have a tight knit group who work well together and bring the best available service to all of our customers.


Aamcom is located in beautiful Redondo Beach, CA. These days it is rare to find a call center in such a beautiful area and not in a basement or garage. The gentle atmosphere and pleasant working environment keep the staff happy and always eager to do their job of helping our customers. We remain calm and focused when needed and provide the help required for the situation. Our staff is continually rewarded for their performance and most of us tend to stay for quite sometime. (Some of our staff has worked the operator boards you might see in those old movies!). We promote from within and teach the skills that are necessary for work in a competitive environment. We are real people, with friends, family and responsibilities just like you, who look forward to working and providing help to those in need.

Mission Statement

 To be a human connection in a technological world with specialized,
personal, 24-hour service to our clients and their customers.

Vision Statement

 To be internationally recognized as the preeminent provider
of creative solutions and high quality answering service.

Core Values

We are a Values-Based Business. We Value People,
Ethical Business Practices and the environment.

Values-Based Business Practices

Ethical / Responsible / Accountable / Measurable / Efficient / Adaptive to Dynamic World / Financial Success

We Value our Customers & our Employees

Quality / Reliability / Offer Value / Teamwork / Loyalty / Friendly /
Respect / Personal Growth / Flexible Hours / High standards / Teamwork /
Solution Oriented/Problem Solvers / Positive attitude

We Value Our Internal and External Environment

Clean / Safe / Pleasant / Financially Stable / Dynamic / Powered by Solar Panels / Recycle / Socially Responsible

Two Year Goals
2007 – 2009

                          • Redundant Site Off-Premise
                          • 8% per Year Organic Growth
                          • Document Procedures
                          • Grading Level Well Enough to be Duplicated

Want to learn more?

Check out these videos to see how we are connecting people in a hi-tech world:

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