When Technology Causes Problems
"The solution,
say customer-service experts, is the human touch. Too often, companies
abandon service workers altogether, or dramatically reduce their role,
when installing automated systems. Companies must ensure that employees
monitor and regularly update the technology to weed out glitches, keep
the systems running smoothly and gauge customer satisfaction, the experts
warn. Otherwise, frustrated customers may take their business elsewhere."
WSJ, October 2006
Who We Are
Aamcom has provided call center answering services ever since 1953. We are an organization that enables our employees and other businesses to become more successful and we accept nothing less than the best performance.
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Aamcom is a successful organization that works cohesively to deliver quality service every minute of every day. It is a top down organization with the customers and their clients at the top supported by dedicated management and operators. We are a small business and have a tight knit group who work well together and bring the best available service to all of our customers. |
Aamcom is located in beautiful Redondo
Beach, CA. These days it is rare
to find a call center in such a beautiful area and not in a basement
or garage. The gentle atmosphere and pleasant working environment
keep the staff happy and always eager to do their job of helping
our customers. We remain calm and focused when needed and provide the
help required for the situation. Our staff is continually rewarded for
their performance and most of us tend to stay for quite sometime. (Some
of our staff has worked the operator boards you might see in those old
movies!). We promote from within and teach the skills that are necessary
for work in a competitive environment. We are real people, with friends,
family and responsibilities just like you, who look forward to working
and providing help to those in need.
Mission Statement
Help clients excel by extending their
customer care
with high quality call management
Vision Statement
To expand internationally
as preferred provider of creative solutions
for high quality call management
Core Values
- Accountability – We Say what we do and we do what we say.
- Aligned with our clients’ goals -- We ask “How can we help you achieve your
goals?” We align our services with desired
results. - Measurable results – We set better higher goals. We measure our performance.
- Compassion – We care about our clients and their customers. We give to
charitable causes. We do it with smiles – we even count them!
Values-Based Business Practices
We Value our Customers & our Employees
We Value Our Internal and External Environment
Two Year Goals Want to learn more? Check out these videos to see how we are connecting people in a hi-tech
world:
2007 – 2009
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